CFD Trading
Physical Products
Forex & Metals
Trading Platforms
KNOWLEDGE IS POWER.
GET YOUR QUESTIONS ANSWERED.
GET YOUR QUESTIONS ANSWERED.
FAQ
Company FAQ
Is CMC GLOBAL MARKETS a 100% DMA/STP broker or a market maker?
CMC GLOBAL MARKETS isn't a market maker and never trades against its clients. All trades are either passed on directly to the reference market (foreign exchange, equity CFDs), or they are hedged simultaneously and completely (indices, commodities, bonds). We are a true DMA/STP broker offering no conflict of interest whatsoever to our clients.
How safe is my money with CMC GLOBAL MARKETS?
The security of your investment is our highest priority at CMC GLOBAL MARKETS. All clients' funds are kept separately from any company capital and deposited with German and British banks. Clients' funds are kept in Wirecard Bank Germany, Barclays UK and the Royal Bank of Scotland Group. In the unlikely event of CMC GLOBAL MARKETS declaring bankruptcy, no clients� funds would be affected. In addition, CMC GLOBAL MARKETS Group Ltd is a member of the Investor Compensation Fund.
General FAQ
What is the minimum deposit for a live account with CMC GLOBAL MARKETS?
The minimum deposit is either 500 EUR (account in euro), 500 CHF (account in Swiss francs), 500 GBP (account in pound sterling), or 500 USD (account in US dollars). You can also make your initial payment into an account operated in euro in USD, for example. However, please note that you need the equivalent of 500 EUR in USD to be able to utilise the live account.
Does CMC GLOBAL MARKETS offer different accounts for different investment volumes?
No. There is only one market and only one spread. Each trader is given the same market access with CMC GLOBAL MARKETS. We believe that this is the most transparent option and that each trader deserves to get the best market access. Traders trading high volumes are able to get rebates on the commission payable. Rebates can be granted based on a proven volume traded.
Please send an email regarding this to support@cmcgm.org
Is there any commission due when trading via CMC GLOBAL MARKETS and, if so, how much is it?
Yes, commission is charged when trading via CMC GLOBAL MARKETS.We are completely transparent and do not hide any costs in the spread. You can see from our rates what spreads the market offers at the time (FX, stocks) or the spread we need for hedging ourselves in a particular reference market (CFDs on indices, commodities, bonds). If you execute a trade, we charge commission but we do not gain from your trade via the spread. We believe this approach is transparent and fair.
Does CMC GLOBAL MARKETS permit scalping and automated trading?
Yes. We welcome you, no matter what your trading style and allow the use of any Expert Advisor (automated trading system). CMC GLOBAL MARKETS doesn't have a dealing desk and never holds the counter position to the trader. We are therefore happy to welcome scalp traders.
What is the smallest order size?
The minimum order size in Forex trading is 0.01 lot or 1 microlot (1,000 units of base currency), and for CFDs on indices, bonds, and commodities 1 lot (= 1 CFD). The minimum order size for DMA equity CFDs is 1 lot (= 1 stock share). However, there is an exception on some instruments where the mini lot size (0.1 CFD) is enabled. For a complete overview of the lot sizes, please refer to our contract specifications.
Opening an account
How do I open a live account?
It�s fast and easy to open a live account with CMC GLOBAL MARKETS. Fill in and complete the online Account Opening page, uploading any requested documents, after which you will receive an email informing you of the next steps, with a download link to our platforms. After you have confirmed your email and your details have been verified and you are registered, you will receive another email with the login credentials for your live account. Don�t forget that in order to trade live, you will need first to deposit funds (a minimum of 500 units) into your account.
How long does it take to open a live trading account?
It takes 1-2 working days to open a live account with CMC GLOBAL MARKETS, if and once all necessary documents are provided by the client.
How do I open another trading account?
If you want to open an additional trading account with CMC GLOBAL MARKETS, you need to fill out the request form located in My CMC GLOBAL MARKETS.
How can I transfer money to my live account?
There are different secure ways with which you can fund your trading account with CMC GLOBAL MARKETS. You can transfer funds to your live account using either bank remittance (SEPA or non-SEPA) or CMC GLOBAL MARKETS�s online payment solution. Your bank reference details will already be entered on the online Account Opening Form, for the case you choose bank wire transfer. Please ensure the bank account is held in your name, and note that you will also have to provide a proof of payment (such as a bank statement or receipt) following your first wire transfer � but you will have to do this only once. To use CMC GLOBAL MARKETS's online payment solution, visit My CMC GLOBAL MARKETS to fund your account, after which you will need to email us, once only, a scanned copy of your credit card (the last 4 digits must be visible).
What documents are needed to open a live account?
Before you are able to open a live account with CMC GLOBAL MARKETS, we will request from you the following documents:
A copy of a valid international passport document (photo, personal data, signature, dates of issue and expiry, place of issue and serial number must be clearly legible).
If you do not have this available, then please provide:
A copy - both front and back sides - of a valid identity card (containing MRZ LINES) along with a valid driving licence.
A proof of address document, such as a utility bill, no longer than 6 months old. This is a statement of consumption, e.g. a bill for electricity, heating, water, or a credit card statement which clearly states your name and address on it.
Note: Other identity documents may be accepted or required, depending on your country of birth / home country. Our Customer Support will contact you if needed.
What currencies can I open an account with CMC GLOBAL MARKETS in?
You can open accounts in Euros (EUR), Swiss Franc (CHF), Sterling Pound (GBP), and US Dollar (USD).
How do I open a demo account?
You can open your demo account at CMC GLOBAL MARKETS by visiting our Account Opening page. You will then receive an email with a download link to our trading platforms. After installing it, you can start testing CMC GLOBAL MARKETS�s unique trading conditions right away!
Why are there so many questions on the online Account Opening Form?
In order for CMC GLOBAL MARKETS to open a live trading account for you, we need to securely collect a variety of information about our clients. This is legally required by regulatory authorities such as CySEC, and it is in your best interest to provide us with such details for your own protection. Although other brokers may get away with requesting less information, we take the law very seriously and, as a fully regulated firm, comply with the rules.
How safe is the online registration with CMC GLOBAL MARKETS?
At CMC GLOBAL MARKETS, we attach great importance to client privacy. Therefore, we apply the certificate-based SSL encryption protocol - also used by banks � in our online registration forms.
Why I did not receive an email with the activation link?
As we communicate through a large number of emails, there is always a chance that the first email sent to you by CMC GLOBAL MARKETS may accidentally be listed as spam by the filters of mailbox. If in any doubt, please check your Spam or Junk folder. If you do find our email in the Spam or Junk folder, please make sure to mark it as �Not Spam or Junk� to prevent this issue from reoccurring.
Alternatively, please send an email to support@cmcgm.org, and our friendly Customer Support Team will be happy to help accordingly.
FAQ account management
How can I pay money into my account?
You can pay funds by bank remittance or by using CMC GLOBAL MARKETS�s online payment solution providers - SafeCharge, Skrill and SOFORT. Please note that we attach great importance to security. For that reason, we only accept payments from a bank account kept in the client's name. If you use bank remittance, this account must have been entered as reference account in the Online Account Opening Form. If you use CMC GLOBAL MARKETS's online payment solution Safecharge, you must send us a copy of your credit card (the last 4 digits must be visible).
CMC GLOBAL MARKETS� Bank Details for funding your live account
Log into My CMC GLOBAL MARKETS to fund your live account online
Please contact our
In which currencies can I deposit money to my live account?
Your CMC GLOBAL MARKETS account can be opened in one of the following four currencies (EUR, USD, GBP, CHF). However, you can make a deposit in any of the currencies offered by our payment providers to us. Please note that the currency in which you are making a deposit may be converted to the equivalent amount in the currency of your CMC GLOBAL MARKETS account (EUR, USD, GBP, CHF).
Our online payment system supports the following currencies:
Safecharge
USD: US Dollar
EUR: Euro
CHF: Swiss Franc
GBP: British Pound
RUB: Russian Ruble
SEK: Swedish Krona
NOK: Norwegian Krone
INR: Indian Rupee
ILS: Israeli Shekel
AED: Arab Emirates Dirham
EGP: Egyptian Pound
Skrill
EUR: Euro
USD: US Dollar
GBP: British Pound
HKD: Hong Kong Dollar
SGD: Singapore Dollar
JPY: Japanese Dollar
CAD: Canadian Dollar
AUD: Australian Dollar
CHF: Swiss Franc
DKK: Danish Krone
SEK: Swedish Krona
NOK: Norwegian Krone
ILS: Israeli Shekel
MYR: Malaysian Ringgit
NZD: New Zealand Dollar
TRY: New Turkish Lira
AED: United Arab Emirates Dirham
MAD: Moroccan Dirham
QAR: Qatari Rial
SAR: Saudi Riyal
TWD: Taiwan Dollar
THB: Thailand Baht
CZK: Czech Koruna
HUF: Hungarian Forint
SKK: Slovakian Koruna
EEK: Estonian Kroon
BGN: Bulgarian Leva
PLN: Polish Zloty
ISK: Iceland Krona
INR: Indian Rupee
KRW: South-Korean Won
ZAR: South-African Rand
RON: Romanian Leu New
HRK: Croatian Kuna
LTL: Lithuanian Litas
JOD: Jordanian Dinar
OMR: Omani Rial
RSD: Serbian Dinar
TND: Tunisian Dinar
SOFORT
EUR: Euro
GBP: British Pound
How long does it take before the deposited money is credited to my live account?
If you deposit funds using CMC GLOBAL MARKETS�s online payment solution, they will be credited to your live account within 24 hours on banking working days. In case you deposit funds using a wire transfer, it might take longer for the transaction to be completed depending on the terms and conditions of your local bank.
How can I withdraw money from my live account with CMC GLOBAL MARKETS?
1. Bank remittance
It's quite simple to withdraw your funds using a bank wire transfer. Just login to My CMC GLOBAL MARKETS and fill in the form in the Withdrawal section.
In order to protect all parties against the possibility of perpetration of any financial crime and comply with AML Directive DI144-2007-08 of 2012 of Cyprus Securities Exchange Commission and related EU regulations, CMC GLOBAL MARKETS will only process withdrawals/refunds back to the source of the original deposit.
Please be informed that in the event that funds have been deposited by both an online payment solution and by bank wire, the funds deposited via the online solution will be processed first back to the original online source up to the total amount deposited through this method and then any remaining funds will be returned by bank wire transfer.
2. CMC GLOBAL MARKETS's online payment solution
Please note that in order to withdraw funds using CMC GLOBAL MARKETS�s online payment solution providers, SafeCharge, Skrill or SOFORT, please log in to MyCMC GLOBAL MARKETS and make your selection in the Withdrawal section.
Safecharge:
Credit Standard: Payback on amount which equals or is less than the initial deposit made online. You will be charged 0.88 units per transfer and the procedure takes around 2-3 days.
Credit Extra: Payback on amount which is higher than the initial deposit made online. You will be charged 7.38 units per transfer and the procedure takes around 3 - 10 days.
Please note that this will not apply if your country does not support the CFT program. Click here to find out if your card and country is supported. In this case, the extra amount will be transferred via bank transfer.
Skrill:
You will be charged 1% of the withdrawal amount, to a maximum of 10 EUR / 11USD / 8 GBP / 11 CHF. Please note: there is no extra charge if a client wants to withdraw more than he has deposited.
Click here to see the different payment methods using Skrill.
SOFORT:
Withdrawals will be processed as ordinary bank withdrawal requests.
How long does it take for my money to be paid out?
Please note that this information is only an indication and depends first and foremost on the banks involved in the transaction.
Withdrawals to a German bank will be credited to your account within 2 - 3 working days.
Withdrawals to a European bank usually require 3 - 5 working days to be credited.
Withdrawals to banks outside Europe usually need 4 - 7 working days before they are credited to your account.
Withdrawals using Safecharge's Standard Credit (for withdrawals which are equal or less than your initial online deposit) will be credited within 2 -3 working days.
Withdrawals using Safecharge's Extra Credit (for withdrawals which are higher than your initial online deposit) will be credited within 3-10 working days.
Withdrawals using online payment provider Skrill will be credited within 24h from receiving the withdrawal request.
Withdrawals using online payment provider SOFORT will be credited within 1-3 business working days from receiving the withdrawal request.
Are there any charges for wire transfer incoming payments and withdrawals?
CMC GLOBAL MARKETS does not charge any processing fees on client transfers and does not mark-up any eventual transfer fees that may be charged by banks. Banks may charge CMC GLOBAL MARKETS and/or our clients for transfers. When such transfer charges apply, they are transparently deducted from our clients� payments either by the Banks, or in some cases intermediary bank charges may apply as well.
I would like to use your online payment solutions. How can I do this?
Each client who has a live trading account with CMC GLOBAL MARKETS can use our online payment solutions for safe and quick depositing of funds. To get started, login to My CMC GLOBAL MARKETS and click on the Deposit section and make your selection. You will be redirected to the payment provider. For Skrill, enter your credentials or register if you haven�t already done so (please use the same email address as your CMC GLOBAL MARKETS account). If you are using Safecharge, make sure to send our Customer Support a scanned copy of your credit card, which we need in order to verify the source of the deposited funds. You can hide the credit card code by leaving only the 4 last digits visible.
For SOFORT, select your country and with the help of the bank's sort code, choose the bank that will carry out the transfer. You will enter the login section of our secure payment form, where you can log in with your own online banking login details. The information will be sent to your bank in an encrypted form. You will be asked for a confirmation code. Each confirmation code can be used only once and for your security cannot be entered a second time. You will then receive a summary of your SOFORT transfer.
Note: The card should be in the name of the live trading account holder. We cannot accept payments from third parties.
What online payment options are available to fund my account?
For Safecharge, we accept credit cards (VISA debit/credit, Maestro, and MasterCard).
For Skrill, please click here to view our different payment methods.
For SOFORT, click to see which countries are available for instant online banking transfers.
I do not remember my password. How can I get a new one?
Please visit My CMC GLOBAL MARKETS
and click on the link �Create new password�.
What is the minimum deposit I can transfer online?
There is a minimum initial deposit of 500 units in the base currency of your CMC GLOBAL MARKETS account. Apart from that requirement, there is no minimum amount for online deposits.
What is the maximum deposit I can transfer online?
For Safecharge (Visa, Maestro or Master Card), the maximum deposit is 5,000 units per day. You cannot make more than 5 deposits per hour and more than 8 deposits per day.
For customers who are verified by Skrill, they can deposit unlimited amounts from their Skrill balance as well as by credit/debit card via the Skrill gateway. Non-verified customers are subject to a deposit limit of approximately 2,500 EUR per annum (depending on the country).
For SOFORT, the maximum deposit is 50,000.00 EUR per day or 15,000.00 GBP per day -TBC
How safe is the online payment?
SafeCharge is Level 1 certified by the Payment Card Industry Data Security Standards (PCI DSS). PCI security standards are operational requirements set by the Payment Card Industry Data Security Standards Council in order to protect card holder data. These standards govern all merchants and organisations that store, process, or transmit this data.
Skrill was the first licensed e-money issuer in the UK and is authorised by the Financial Conduct Authority (FCA). The information which is transmitted is encrypted to the highest standards of the Payment Card Industry Data Security Standards (PCI-DSS Level 1), so your data is unreadable even if someone tries to intercept it.
SOFORT is one of the safest payment methods online. The entry of your online banking details and confirmation code occurs entirely in the secure payment form of SOFORT GmbH, where the merchant has no access. Sensitive information (like confidential login details and confirmation codes) is not stored. SOFORT GmbH possesses the T�V seal �Approved Data Protection� and SOFORT has the certificate �Approved Payment System� awarded by T�V Saarland.
How safe are my credit card credentials?
The Back Office system can only see the 4 last digits of your credit card code for verification. That�s why we ask you to provide us with a scanned copy of your credit card, where only the 4 last digits are visible.
What fees will I be charged when using the online payment solutions?
Please find below detailed information regarding the fees you will be charged for online deposits and withdrawals:
SAFECHARGE
Charges for Deposits:
Transaction Fee
0.38 EUR
0.38 GBP
0.38 USD
0.38 CHF
24.20 RUB
0.38 Units
Percentage Fee
1.95%
1.95%
2.95%
2.95%
2.95%
2.95%
Example:
Amount after deductions
489.87
489.87
484.87
484.87
4828.30
484.87
Charges for Withdrawals:
Transaction Fee
0.88 Units
7.38 Units
24.20
Example:
Amount after deductions
499.12
492.62
4,975.8
SKRILL
Charges for Deposits:
Transaction Fee
0.29 EUR
0.32 USD
0.26 GBP
0.32 CHF
Percentage Fee
2.90%
2.90%
2.90%
2.90%
Example:
Amount after deductions
485.21
485.18
485.24
485.18
Charges for Withdrawals:
Example:
Amount after deductions
495.00
* A surcharge of 1% will apply on all transfers to SKRILL from clients residing in the following countries: Albania, Argentina, Armenia, Azerbaijan, Bangladesh, Belarus, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Georgia, Greece, Hungary, Iceland, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Republic of Korea, Kuwait, Latvia, Lithuania, Macedonia, Malaysia, Mexico, Moldova, Montenegro, Nigeria, Oman, Pakistan, Peru, Philippines, Romania, Russian Federation, Saudi Arabia, Serbia, Seychelles, Slovenia, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, Uruguay, Venezuela (Bolivarian Republic of), Vietnam, Taiwan .
*The charge will not exceed 10 EUR / 11 USD / 8 GBP / 11 CHF.
** A surcharge of 1% will apply on all transfers from SKRILL to clients residing in Taiwan.
SOFORT
Charges for Deposits:
Transaction Fee
0.25 EUR
0.22 GBP*
Percentage Fee
1.8%
1.8%
* May vary depending on current EUR/GBP exchange rate.
Example:
Amount after deductions
981.75
981.75
FAQ MetaTrader5 (MT5+)
What is MetaTrader 5?
MetaTrader 5 is an electronic trading platform on which you can trade forex, precious metals and CFDs on stocks, bonds, commodities, cryptocurrencies, ETFs and ETNs, and indices. MT5+ is a proprietary software that you can install on your computer.
Is there a CMC GLOBAL MARKETS MT5+ User Guide?
Click here for our MT5+ Desktop User Guide.
What is the difference between MT5+ and MT4+?
Click here to see the differences between the two terminals on our platform comparison page. You can also view our tutorial videos to find out the main differences between the tools on MT5+ and MT4+.
How can I download MT5+?
To download the MetaTrader 5+, you need to open either a Demo Account or a Live Account with CMC GLOBAL MARKETS. If you already have a Live Account, you can find the download link for the platform in your personal MyCMC GLOBAL MARKETS area.
Can I use the same account with MT4+ and MT5+?
Unfortunately, you cannot. You need to open a new account that will be exclusive for MT5+.
What minimum requirements does my computer have to meet in order to use MetaTrader 5+?
The latest client terminal can operate under Microsoft Windows 7/8/10 and Microsoft Windows Server 2008/2012/2016. A processor that supports SSE2 instruction sets is also required for operation. Other hardware requirements depend on what instruments and EAs you are going to use. We recommend to have at least a Dual Core processor with 2 GB RAM and a monitor with a minimum resolution of 1024x768.
Can I use the same Expert Advisors from the MT4+ platform in the MT5+ platform?
No, it is not possible to use the same EAs from MT4+ in the MT5+ terminal, because the MT4+ platform is written in MQL 4 programming language whereas the MT5+ platform is programmed in MQL 5.
What order types does MT5+ offer?
In addition to the standard �Buy by market� and �Sell by market�, MT5+ also offers a total of six pending orders:
Buy limit
Sell limit
Buy stop
Sell stop
Buy Stop Limit
Sell Stop Limit
MT5+ also offers three closing options:
Stop loss
Take profit
Trailing Stop
Note: The platform does not need to be open in order for pending orders or closing options to work. These order details are stored on the trade server and are not dependent on the MT5+ platform.
What happens to a pending order when I close the MT5+ platform?
The pending order is stored on our servers and remains active and will be executed as soon as the market reaches the relevant price. This happens regardless of whether your MT5+ client terminal is open or closed.
What market price is used as a basis for the candles/bars/lines etc.?
All charts in MT5+ are generated from the Bid price.
What is the default time zone used by CMC GLOBAL MARKETS�s MT5+?
Our MT5+ platform is based on London Time.
Are there Add-Ons available for MT5+?
Yes, our unique Add-Ons package is also available for MT5+. You can download it for free here.
Which asset classes and instruments can I trade on CMC GLOBAL MARKETS's MT5+ platform?
MetaTrader 5 is an electronic trading platform on which you can trade forex, precious metals and CFDs on stocks, bonds, commodities, cryptocurrencies, ETFs and ETNs, and indices.
Can I use MetaTrader5+ on a Mac?
Yes, there are two options to do so: use the WebTrader or one of our VPS providers.
FAQ MetaTrader4 (MT4+)
What is MetaTrader4?
MetaTrader4 (MT4) is an electronic trading platform on which you can trade forex, precious metals and CFDs on stocks, bonds, commodities, cryptocurrencies, ETFs and ETNs, and indices. MT4+ is a proprietary software that you can install on your computer.
MT4+ permits you to use a wide range of order types and features, for example:
Realtime push prices
Comprehensive chart module with numerous technical analysis options
Setting of price alerts
In addition, you can allow automated trading systems, otherwise known as Expert Advisors (EAs � see below for explanation) to trade via the platform.
Is there a CMC GLOBAL MARKETS MT4+ User Guide?
What is the difference between MT4 and MT4+?
CMC GLOBAL MARKETS�s MT4+ is an enhanced version of MT4, branded with CMC GLOBAL MARKETS�s proprietary design, offering an exclusive Add-Ons package, and pre-installed unique trading tools. CMC GLOBAL MARKETS has taken MT4 to the next level, to offer its sophisticated traders an advanced level of trading, with access to 500+ instruments in 8 asset classes, through a pure Agency Only model, with a variety of unique benefits, supported by a high-end IT infrastructure, with performance optimised servers cross-connected to ECN/Banks.
What is the difference between MT5+ and MT4+?
Click here to see the differences between the two terminals on our platform comparison page.
You can also
view
our tutorial videos to find out the main differences between the tools on MT5+ and MT4+.
How can I download MT4+?
To download the MetaTrader 4+, you need to open either a
Demo Account
or a
Live account
with CMC GLOBAL MARKETS. If you already have a Live Account, you can find the download link for the platform in your personal MyCMC GLOBAL MARKETS area.
What minimum requirements does my computer have to meet to use MetaTrader4+?
The latest client terminal can operate under Microsoft Windows 7/8/10 and Microsoft Windows Server 2008/2012/2016. A processor that supports SSE2 instruction sets is also required for operation. Other hardware requirements depend on what instruments and EAs you are going to use. We recommend to have at least a Dual Core processor with 2 GB RAM and a monitor with a minimum resolution of 1024x768.
What is an Expert Advisor (EA)?
Expert Advisors are automated trading systems based on the MQL programming language. EAs are used to automate analytical and/or trading processes. For example, EAs are able to execute entire trading strategies completely independently. Most EAs require that they are placed on the chart that correlates with the currency pair/s being traded, however it is possible for some EAs to work on a chart that does not correlate with the currency pair/s being traded. It is very important to note that an EA will only operate when the platform is open. If the platform is closed this will turn off the EA. If you want to ensure that your EAs are continuously running, independent of your computer and internet connection, we offer a VPS solution.
Note: EAs are automated trading systems that were developed by third parties. CMC GLOBAL MARKETS does not assume any liability whatsoever for losses caused by employing these EAs.
How can I program EAs?
To create your own EAs (automatic trading systems) and indicators, you need to use the programming software included in the platform called MetaEditor. This can be started from Tools/MetaQuotes Language Editor or by pressing the F4 key. This software provides an appropriate integrated programming environment, from which you can develop your own EAs.
How can I have an EA trading on my live account?
If, after careful consideration, you have decided to let an EA trade on your CMC GLOBAL MARKETS live account, you have to proceed as follows:
The EA must be saved in the correct folder. This folder is located by going to the top Left of the platform and clicking on
File, Open Data Folder, MQL4, Experts.
After any new EA or Indicator is added to the platform it will be required to close and restart the platform to make the new tool visible.
Open the Navigation
window and pull (drag and drop) the EA onto the chart.
Should the EA contain DLLs, you need to activate (by ticking) the box Enable import of DLLs
within the
Options
menu. Normally any included DLLs will need to be placed in the Libraries Folder that is also located in the MQL4 folder.
To turn on the EA please click the Expert Advisor
button which appears in the upper section of the platform. You should now be able to see a 'smiley' face in the top right-hand part of the chart which means that the EA is now running.
Note: EAs are automated trading systems developed by third parties. CMC GLOBAL MARKETS does not assume any liability whatsoever for losses caused by using these EAs.
Can I use Add-Ons, Indicators and EAs on the MT4+ WebTrader or MT4+ Mobile App?
Our exclusive MT4+ Add-Ons and Indicators package is currently only available in our MT4+ Desktop version, however you can use the built-in indicators that are already pre-installed. Unfortunately, it is not possible to use custom indicators or Expert Advisors on MT4+ WebTrader or Mobile Apps.
What is a custom indicator?
A custom indicator can be any indicator that was developed and programmed for use with the MT4 platform using MetaEditor, and the MQL programming language. Indicators are used as informational tools for trading, and each indicator can be used for a different purpose.
What order types does MT4+ offer?
In addition to the standard �Buy by market� and �Sell by market�, MT4+ also offers a total of four pending orders:
Buy limit
Sell limit
Buy stop
Sell stop
MT4+ also offers three closing options:
Stop loss
Take profit
Note: The platform does not need to be open in order for pending orders or closing options to work. These order details are stored on the trade server and are not dependent on the MT4+ platform.
What happens to a pending order when I close MT4+ Platform?
The pending order is stored on our servers and remains active and will be executed as soon as the market reaches the relevant price. This happens regardless of whether your MT4+ Client Terminal is open or closed.
What market price is used as a basis for the candles/bars/lines etc.?
You can choose anytime between the Bid, the Ask or the Last Price from the settings of your 'Account Connections'
What is the default time zone used by CMC GLOBAL MARKETS�s MT4+?
Our MT4+ platform is based on London Time.
Can I use MetaTrader4+ on a Mac?
Yes, there are two options to do so: use the WebTrader or one of our VPS providers.
FAQ Guidants
Is it possible to trade directly in Guidants through my CMC GLOBAL MARKETS account?
In Guidants, you can not only observe, analyse and discuss the market, but you can also trade live - an option which is available for all CMC GLOBAL MARKETS clients. In fact, we are the only retail broker empowering all our clients to buy or short sell up to 8 asset classes (500+ instruments) using the Guidants web-based platform through our pure Agency Only model.
Do I need another account in addition to my MT4+ trading account?
No. With our multiple platform - 1 account set-up, no new account is needed and you can use your existing CMC GLOBAL MARKETS account directly to access the Guidants platform.
Where can I see the commission charged?
At present it is not possible to see the commissions in Guidants. However, you can log into the MT4+ platform in order to access this information.
Where can I find the swap rate?
The best way to see the current swap rate is to go to the widget Product Information (Produktinformationen)
. Please note, your CMC GLOBAL MARKETS login credentials will work on all of our platforms.
What market price is used as a basis for the candles/bars/lines etc.?
You can choose anytime between the Bid, the Ask or the Last Price from the settings of your 'Account Connections'
Can I use my MT4+/MT5+ Indicator or EA in Guidants?
No, it is not possible to use any MT4 EAs, indicators, templates, or other customised files in the Guidants platform.
How safe are the login details of my live account when I log in through this web-based platform?
The entry of the login credentials takes place on a SSL encrypted version of Guidants. An agreement to the Terms and Conditions is required. However, your personal information is not stored on Guidants. All sensitive data pertaining to your account is held exclusively with CMC GLOBAL MARKETS.
Is the pricing on Guidants in real time and how can I switch to real-time quotes?
The quotes are available by default in real time. This can be verified with the Real-Time
button, which should be lit up in green. The button can be found in the left navigation bar just below the gear icon (bottom left of the screen). If you want to disconnect from the real-time quotes and to receive exchange courses with a 15 minute delay, then simply click on the Real-Time
button. The red light will indicate the delayed quotes.
What range of capabilities do I have as a Basic Member, and what range do I have as a Guidants PRO member?
To actively use Guidants, you need to be a BasicMember
, which is free. This will enable you to use the most important of all of Guidants� functionalities (e.g. to trade, save charts, desktops, watch lists and write comments). With Guidiants PRO
you have a few added benefits, such as increased storage capacities, access to additional widgets, and more.
What is the Guidants Market?
The Guidants Market is the central page, from where you can load a widget or a desktop. There, as well as on our Guidants User Guide
you can find a review of all widgets and the different pre-set Desktops with short descriptions (detailed descriptions of all widgets can be found in our Guidants User Guide).
Which browsers support Guidants?
Guidants is designed for the following browsers: Google Chrome, minimum Internet Explorer 9, Mozilla Firefox and Safari. In order to guarantee proper functioning of the platform, please make sure that you have the latest version of your browser installed.
How do I load and display a widget?
Click on the icon showing the small monitor in the top menu bar. This will open a new, blank desktop.
Now click the Market button to open the Guidants Market
. The Guidants Market
menu is located on the left side.
Click on Widget
to get an overview of all widgets.
Now select those widgets which you want to load onto your desktop. To do this, click the plus (+) sign. Repeat this process for each widget you want to load.
For some widgets you still need to determine the value to be displayed in the widget. Just click on the menu bar (in the upper left corner of the desired widget) and then on Select Instrument (Instrument w�hlen)
. This opens an input window, into which you enter the desired value or its initial letter.
How do I create a set?
After you have loaded your desired widgets on your Desktop, you can connect them by grouping them into a set. To do this choose the same colour in the lower left corner of each widget. If you want to have more than one colour-coded set please use another colour for your next group of connected widgets. Now, by clicking on a specific topic or instruments within a set, you will automatically see the related topic/instrument in the connected widgets.
If you want widgets to remain connected but only in one direction (i.e. to send data, but not to receive any), select Widget from the action menu, then choose Connect with Set (mit Set verbinden) , followed by Receive Data (Daten empfangen) . Note: Some widgets (such as charts) can receive data from others, but cannot send data.
Where do I find my Desktops?
All your own customised Desktops are stored in the sidebar under the screen icon. Click on the desired Desktop to open it.
Can I change the background color of the chart widget?
No, this is not possible as the colour of the chart adjusts automatically to either the light or the dark theme of Guidants. However, it is possible to create a standard template for the chart. This template will also save your preferred selected background colour (from a choice of only black or white). To find out how to save a default template, please refer to our Guidants User Guide.
Can I use Guidants if I am not signed in?
Yes. Without a registration you can also work with Guidants, however you won�t be able to use many of its functions (e.g. save a Desktop, create a Watch List, set a PriceAlarm, or post comments) and, most importantly, you won�t be able to log in to your trading account and trade.
I am already a client of CMC GLOBAL MARKETS, how can I register for or login to Guidants?
If you are an existing CMC GLOBAL MARKETS client, simply go to Guidants� website
to register or log in. Should you have any other questions, please contact our friendly and very experienced Client Service
to assist you in using the Guidants platform.
How can I download Guidants?
The Guidants platform is only web based, so you do not need to download or install any files. Once your registration process is complete, you will receive an email containing the link for the Guidants Platform.
Is there a Guidants User Guide?
click here
for our Guidants manual.
Do I need another account in addition to my MT5+ trading account?
Yes. In order to access the Guidants platform, you need to create a separate account for it.
Can I use Guidants on a Mac?
Yes, Guidants is a web-based platform.
FAQ licences and regulations
What regulating authority is licensing and regulating CMC GLOBAL MARKETS?
CMC GLOBAL MARKETS is licensed and regulated by the Cypriot Financial Authority CySEC (Cyprus Securities and Exchange Commission) as CIF (Cyprus investment firm) under the Investment Services and Regulated Market Law of 2017 (Law No. 87(I)/2017) and the CySEC rules. The CMC GLOBAL MARKETS licence number is 150/11.
CMC GLOBAL MARKETS is registered with the German financial authority Bundesanstalt f�r Finanzdienstleistungsaufsicht (BaFin) (Federal Financial Supervisory Authority). This authority is subject to legal and technical supervision by the Federal Ministry of Finance. As supervisory agency for financial markets, the Bundesanstalt f�r Finanzdienstleistungsaufsicht (BaFin) supervises and controls all areas of the German financial system within the framework of universal financial services supervision. The CMC GLOBAL MARKETS registration number is 126399.
CMC GLOBAL MARKETS is registered with the French Autorite de Controle Prudentiel Banque de France - ACP (Registration number 74013).
MiFID II (Markets in Financial Instruments Directive) is an EU directive on the harmonisation of financial markets within the single European market. The directive was implemented in Cyprus with the law on \'Investment Services and Regulated Market Law (Law No. 87(I)/2017) \' of 2017. CMC GLOBAL MARKETS complies with the European Directive on markets in financial instruments (MiFID II).
FAQ StereoTrader
What is StereoTrader?
StereoTrader is a professional add-on for MetaTrader 4+ and MetaTrader 5+ which greatly expands the platforms� capabilities. It transforms the standard MT4+ and MT5+ chart layout, while adding new trading modes, order types, and useful features. StereoTrader supports both manual and automated trading, and offers true one-click-speed of execution, with more than 30 different commands available.
How will StereoTrader change my MT4+ and MT5+ platforms?
With StereoTrader installed, you will see significant changes to any MT4+ and MT5+ chart you open. New visuals, different layout, and a plethora of new features and commands will become available to you. Those include four trading modes, more than 30 one-click trading commands, history trading, strategic orders, unique order types, isolated strategies, and more.
Is there a StereoTrader User Guide?
Yes, there is. You can download the official StereoTrader User Guide by clicking here
Do I need to open an additional account to use StereoTrader?
No. StereoTrader is a MetaTrader 4+ and MetaTrader5+ add-on that you can download and purchase a licence for. You can do that while using your already existing CMC GLOBAL MARKETS account.
How can I download StereoTrader?
You can download StereoTrader by clicking here.
How much does the licence for StereoTrader cost?
Purchasing a licence for StereoTrader will cost you 29.90� per month. The amount will be automatically deducted from your trading account every month, on the date you first got your licence for the add-on. For example, if you get your licence on 20th August, your next charge will be on 20th September.
How can I purchase a licence for StereoTrader?
You can purchase your CMC GLOBAL MARKETS licence for StereoTrader by requesting it from your My CMC GLOBAL MARKETS page. Upon completing the purchase, you will receive a confirmation email containing a download link for the add-on, the official StereoTrader user guide, and lots of other helpful information.
How do I install StereoTrader?
In order to install StereoTrader, please follow these steps:
Make sure you have MT4+/MT5+installed on your computer
Download StereoTrader
Run the installation file and follow the on-screen instructions
Start MetaTrader 4+/MetaTrader 5+
When this is done, StereoTrader will be automatically applied to each new chart you open.
How do I apply the StereoTrader licence I just purchased?
Once you have purchased your StereoTrader licence through MyCMC GLOBAL MARKETS, it will be automatically activated for the accounts you have chosen. If you are getting a message stating that you do not have a licence yet, immediately contact our Customer Support team. They will be able to fix the issue in no time.
Is there a mobile version of StereoTrader?
No, StereoTrader does not have a mobile version. However, you can still use a mobile version of MetaTrader 4+/MetaTrader 5+ to manage your positions. If StereoTrader is active on your desktop while you use the mobile app, it will manage your positions as if they were opened using StereoTrader. The same applies for closed or other positions.
Can StereoTrader be used as a stand-alone application?
No. StereoTrader is an add-on for MetaTrader 4+/MetaTrader 5+ and uses the platforms as a base for account access and charting. However, once you install StereoTrader, the whole trading process will be taken over by the add-on. Make sure you have MetaTrader 4+/MetaTrader 5+ installed before you download StereoTrader.
Is my StereoTrader licence bound to just one of my multiple CMC GLOBAL MARKETS accounts?
No. One licence can be applied to as many of your active CMC GLOBAL MARKETS accounts as you would like, with no changes to the price. You can select which accounts to activate the licence for as part of the purchasing process. Also, if you want to add more accounts later, you can do it by sending your request to our Customer Support team.
How can I cancel my StereoTrader licence?
You can cancel your StereoTrader licence in the same way you bought it � through My CMC GLOBAL MARKETS. Keep in mind that when you submit your request, your licence will remain active until the next payment date. After all, you have already paid for it. For example, if you are supposed to pay the monthly fee on the 20th of each month, and you submit a cancelation request on the 10th of October, you will get to keep your licence active for 10 more days.